Mobile App

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About the Mobile App[edit | edit source]

Mobile App Details Features Screenshot
The Hamilton Custom Mobile App program is an optional feature within Hosted Solutions that allows you to operate and manage your own, unique mobile app. Branded to your car wash and available to your customers through Google Play and the Apple App Store, it allows users to purchase washes & wash bundles, claim deals, earn loyalty rewards, join a monthly wash club, pay for transactions at the kiosk via AirPAY, view your locations, and gift services to friends and family.
The Mobile App Homescreen
  • Purchase Single Washes and Wash Bundles
  • Claim Deals and Promotional Codes
  • Customer loyalty Reward Program
  • Customer Referral Reward Program
  • Monthly Wash Clubs
  • AirPay Transactions
  • Quick access to locations
  • Gift Program for friends and family
The Mobile App Menu

Users[edit | edit source]


About the Users menu Definitions Screenshot
The Users section of the Mobile App menu offers a central are to check user statistics and information. Here you can manage a individual users account information, such as passwords, card information, vehicle and personal information, as well as manage certain features exclusive to individual users. Quickly sort the user database for Active users, Wash Club Users, users who have not validated an email address and get a count of your total app users from the easy to read banners at the top. These banners act as Instant filters, upon clicking one of them the grid is filtered to just the requested information. For marketing purposes you can even export the user list with emails and contact information to a .CSV for easy use in modern spreadsheet applications.
  • Name - The full name of the app user.
  • Email (Account Media) - This displays the customer email account used to register the app. If you click on the email address you will get a pop up that displays the User's Name, Email, Phone, Club Membership, and a View User button to go to this specific users account details.
  • Phone Number - The phone number registered with the user.
  • Status - A quick way to see if a user has validated the email account and is currently active. Options are "Active" if the are currently using the app. "Not validated" if they have failed to click the email validation link, and "Inactive" if the user no longer uses the app.
  • Last login - The date the user last logged into the mobile app.
  • Date created - The date this user account was created from the mobile app.
  • Wash Club - The Wash Club the user belongs to. (If you offer Wash Clubs and they subscribed at some point)
  • Club Status - Whether the user is currently an active member of any wash clubs.
  • Birthday - The month and day of the users birthdate if they entered this (optional)
Reporting Menu

User Management[edit | edit source]

Managing Mobile App User Accounts and Wallet Definitions Screenshots
By clicking on the name of a user in the User grid, you will load that individual users settings. These settings allow you to quickly see any information stored from this user. This information consist of any contact information and birthdate.

Quickly reset a users password for the mobile app at the tap of a button (the password is displayed to you and sent via email to the registered user). You can edit and make corrections to specific user information directly. View any Wash Club information, Card information and check the Claimed Deal, Purchase and Wash Club transaction history directly from the user account.

There is even a User Wallet button to manage transactions that the user has initialized within the app.

User Management Panel

Wallet & Activity Definitions

  • Claimed Deals - This button loads a grid that lists the Deal transactions made by this user. You can check expiration and the code here as well as whether it has been voided or not. This report can be printed.
  • Purchases - This button loads a grid that lists the purchases made by this user in the app. You can check purchase dates here as well as if it was a gift or it has been voided or not. This report can be printed.
  • Wash Club Transactions - This button loads a grid that lists the Wash Club transactions made by this user. You can check the location used and the club here. This report can be printed.
  • User Wallet - This button loads a grid that lists all items in the wallet of this user. You can check codes, max uses, the date it was purchased or claimed and can even void incorrect purchases.

Profile Definitions

  • User Status - Whether this user is Active, Inactive, or Not Validated
  • Email - The email account used to register. This can be corrected from the Edit button, if the user changes email or makes a typo that causes non validation. You can also edit user vehicle information.
  • Phone - A contact number provided by the user.
  • Birthday - The date of birth if entered by the user (Optional)
Top half of User Management Panel

Loyalty Point Management[edit | edit source]

Managing Mobile App User Loyalty Points Definitions Screenshots

Loyalty Point Information Grid
By clicking the Loyalty Points drop down under User Management, you can get a view of the current loyalty points earned by a mobile app user. There is a provided grid that shows the amount of points earned, the time and date of these were earned and a comparisons of total points to points required to reach the loyalty award goal. If these points where adjusted with the "Adjust Points" button, the user logged into Hosted solutions would be listed under the "Adjusted by" category. A transaction ID that links to an invoice is also provided.
Adjusting Loyalty Points
To adjust the loyalty points assigned to an app user, click the "Adjust Points" button. This will open a pop up that allows you to enter positive or negative whole numbers. To add loyalty points to a user simply type a positive number and press "Update", similarly if a user accidentally got awarded to many points, simply enter a negative number and press "Update" to remove that amount of points. This transaction will be recorded in the loyalty points panel.

Loyalty Point Adjustment
  • Points Earned - The total amount of loyalty points earned by the user in a specific transaction.
  • Time - The date and time that the loyalty points where earned.
  • Total - The total amount of loyalty points earned by the user overall.
  • Goal - The total amount of loyalty points required before the user earns a loyalty award.
  • Award - if a loyalty award was given, this will define which award was distributed to the user.
  • Adjusted by - If the loyalty points where given or taken by a Hosted solutions user, the login credentials will be listed here.
  • Trans Record ID - A quick link to an invoice of this specific transaction.
Loyalty Point Panel

Wash Club Management[edit | edit source]

Managing Mobile App User Wash Club Information Definitions Screenshots

Wash Club Management and Status Panel
By clicking the Wash Club Management drop down under User Management, you can get a view of the current Wash Club settings for this specific user. This will show the user account name and ID, as well as reflect the global wash club settings unless they are modified for this user. You can see at glance the max Use Period of the wash club, as well as the options set forth for it. Below this information you will also find the Wash Club Status and an edit button to be able to make direct edits to the settings of a users Wash Club.

Wash Club Management Box

Adjusting Wash Club Settings
To adjust the Wash Club features for app user, click the "Edit" button next to "WASH CLUB STATUS". This will open a new page that allows you to change a users wash club status and the wash club they belong to. You can even make adjustments to the billing date with a handy drop down calendar in case you want to push billing out to a set date each month.

Wash Club Management Definitions

  • Active : The current account is active and will be billed normally.
  • Inactive : The current account is no longer active and cannot redeem awards, or be billed.
  • CreditHold : This will pause billing for a customer. This pauses the account without closing it and is usually caused by a failed card transaction.
  • End Billing Pending : To end an account at the end of billing cycle. This will have the account go inactive after the current billing.
  • Billing Hold : Suspended billing and redemption of a users wash club. Use this if a user is traveling and will not be back for an extended period of time.
  • None : Default Value before activation

It should be noted that although currently it may seem like CreditHold and Billing Hold function the same. They are for different purposes and in the near future, one of these options may be removed for clarity

Wash Club Management Box

Credit Card Info[edit | edit source]

Managing Mobile App User Credit Card Information Processor Details Screenshots

Credit Card Information Panel
By clicking the Credit card Info drop down under User Management, you can get a view of the Card on File information for this specific user. This will show the Card Processor, as well as reflect the card type, and a masked version of the card number exposing just the last 4 digits for clarification and identification. The expiration date is also listed for quick reference.

Adding a Credit Card
To add a new card to a user's account, click the "Add Card" button and a new window will open. You will be asked for the new card number, expiration date and CVV on the back of the card. The card will be charged $1 as a pre-authorization check. This $1.00 charge should fall off the users account within 1 to 2 ACH business days. Clicking "PROCESS TRANSACTION" will proceed with the card entry information. Click "Cancel Transaction" to return to the User Management Panel.

Add Credit Card Information Box


Removing a Credit Card To remove a credit card currently on file due to expiration or card changes, click the red button labeled "Remove Credit Card". This will present you with three options.

  • Remove card - Does as the button says and removes any card related information from the user account.
  • Remove Card and inactivate Wash Club - Does the same as above however it also turns the Wash Club status to inactive to immediately stop any Wash Club activity for this user.
  • Change account to End Billing Pending - Does the same as "Remove Card" however it leaves the Wash CLub active until the next billing date at which point the Club is set to inactive.
Card Information Panel
  • Exact: This is the legacy account for E-xact processing. For compatibility we keep this option but highly recommend the Exact Hosted choice.
  • Exact Hosted: This is the preferred selection for our US based customers who are currently not using EMV readers and are utilizing the E-xact gateway. This also provides service to our Canadian customers who utilize the Hamilton Custom Mobile App.
  • Moneris: This selection is the current provider in our Canadian regions that handle EMV transactions. This is only for if a site does not utilize the Hamilton Custom Mobile App.
  • Payment Express: Another legacy gateway to provide compatibility to some of our early adopters of EMV and Hosted Solutions.
  • Worldpay: Our newest gateway that handles EMV/Mobile transactions in the US. This selection supports both the Hamilton Custom Mobile App as well as EMV equipped kiosks.
Card Information Panel


Products[edit | edit source]

About Products Definitions Screenshot

The Products page allows you to create both individual washes and Wash Bundles to sell on the Mobile App. This grid displays all active products by default, however there is a box to check to be able to also view inactive products. Here we can look at the grid and quickly see what wash products are available for the app user and the current listing price for the product. A key thing to know here is that products offered on this page do not have to reflect the kiosk item they represent. You may have 3 washes at your kiosks and create 6 products with various names and pricing. This allows you to have everything from holiday themed products that offer a kiosk wash for a lesser value that are set to active during certain seasons.
Edit
To edit an existing product, click "Edit" on the right hand side of the grid next to the Product you would like to make changes to. You should find wash products already made matching your provided kiosk items. The edit window will pop up and allow you to change the details of this product. See the definitions to the right for information about these various details.

Edit an existing Wash Product

New
To create a new product, click "New" in the column header of the far right column. The edit window will pop up and allow you to create the details of this product. See the definitions to the right for information about these various details.

  • Active - This controls if the product will be visible on the App or not.
  • Product Type - This will determine if you choose a single wash item or are offering a bundle.
  • Kiosk Item - The actual Kiosk Item associated to this app product.
  • Use Kiosk Item Name - if checked it will copy the Kiosk Item name from the Kiosk Items settings page.
  • Name - if the above is not check marked, you may give this product a custom name.
  • Use Kiosk Item Details - Fills in all the details of the associated wash item if the details where already typed in the Kiosk Items settings page.
  • Details - If the above is not checked, you may create you own custom details for this wash item.
  • Quantity - If you chose the Product Type of Bundle, you may choose how many items to give with this purchase.
  • Custom Price - Check this box, if the wash product will have a different price than what is listed on the Kiosk.
  • Price - If the above is checked, you may enter your custom price here.
  • Award Location - If you have multiple sites, check mark the sites this item is redeemable at.
  • Terminal ID - Add specific Terminal IDS to restrict this item to specific kiosks (Soft Touch vs Touch Free)
  • Terminal IDs - A list of entered Terminal IDs from above.
  • Color - Choose a complimentary color for the background of the item being displayed within the app.
  • Image # - Choose from one of 17 possible images to add to the background of your product listing.
  • Purchase Limit - If this is a bundle, you can limit how many bundles a customer can purchase. This is a lifetime limit per user.
  • Limit Start Date - The date to enable the purchase limit if set above.
Reporting Menu

Deals[edit | edit source]

About Deals Features Screenshots

When you first click on Deals within the mobile App menu. you will be presented with a few options. Deals are broken down into two different types. Global Deals, and Promotional Deals "Promo Code Deals'. Quick Access to reporting features for both types of deals can be found beneath the main button for each deal type. Global Deals, are deals that are exposed to every app user and can be viewed just by clicking on the Deals and Promo Codes button on the homescreen of the app. On the other side of this is the Promo code. A text field is found at the top of the deals page within the app, this is where a user can type a code that is distributed through private channels to gain access to a special deal not readily available to every user on the app. This is typically used for promotional purposes.

Create/View Global Deals - How to Create a Global Deal.
Clicking this will take you to the global deal grid where you can create new deals for app users. Check out the Global Deals section below for more details on how to create a global deal and how to use a report to determine how successful your deal offering is.

Create/View Promo Codes - Creating a Promo Code

Clicking this will take you to the promo code grid where you can create new promotional codes. Check out the Promo Codes section below for more details on how to create a Promo Code and how to use a report to determine how successful your promotion is.

  • Item based Deals - Offer a deal where your customer can get a free wash item.
  • Transaction Dollar Discounts - Take a little bit off the price off any wash purchase.
  • Item Dollar Discounts - Reduce the cost of a specific wash item.
  • Limited Time Offers - Use the various deal types to create a sense of urgency within your customers.
  • Promotional Offers - offer promotions to stay current and keep sales fresh.
  • In Depth Reports - Easily identify which deals and promotional offerings work best for your site.
Deal Page

Global Deals[edit | edit source]

About Global Deals Definitions Screenshots

Global Deals, are deals that are exposed to every app user and can be viewed just by clicking on the Deals and Promo Codes button on the homescreen of the app. When you first press the Global Deals button, you will be taken to the Deals grid. Here you can see any deals both expired and current. The Award name is the name of Deal as viewed on the Mobile App. Next you are shown the type of award and the start and end date. Clicking any of these headers in the grid arranges the information in either ascending or descending order.

Edit an existing Deal
To the far right of an existing listed Award (Deal) there is the Edit|Delete set of buttons. If you click on Delete you will remove the current Award/deal from the deals page and it will no longer be available for redemption. If you click on "Edit" you will open a pop up similar to the ones seen when creating a wash product or item. This window lets you change the settings of the current deal to better suit your needs. See the definitions list to the right for a complete list of definitions for the requested fields.

Create a new Deal
To the bottom left of the deal grid there is a "Add new Deal" button. If you click on "Add new Deal" you will be given a pop up window the same as above, except none of the values for the fields will be populated. Using the definitions list to the right, fill in the desired fields to create a deal that operates the way you wish. Remember that you can change an existing deal anytime.

Creating a Global Deal step by step

  • Deal Name - The name of the Deal that Users will see.
  • Description - Describe your Deal and let your users know why they want it.
  • Terms - This is where you can put the rules to this Deal.
  • Award Type - Choose one of the options below.
    • Item based Deals - Offer a deal where your customer can get a free wash item.
    • Transaction Dollar Discounts - Take a little bit off the price off any wash purchase.
    • Item Dollar Discounts - Reduce the cost of a specific wash item.
  • Award Value - If the award is a Item Dollar or Transaction discount, enter the value of that discount here.
  • Start Date - When should your users starts seeing this deal
  • End Date - When will this deal no longer be visible on the app.
  • Claim limit - The amount of times a user can put this deal in their wallet. This is a lifetime limit.
  • Expiration type - Choose one of the options below.
    • None - There is no expiration for this deal.
    • End Date - When the end date arrives the deal will disappear from the deals page AND the user wallet making it unredeemable.
    • Custom - Choose a specific amount of Years, Months, and Days before the deal will no longer be able to be redeemed.
    • Date - A hard date that the deal will no longer be redeemable.
  • Item - Only visible if you chose Item discount or Item for award type. Specify the item here.
  • Color - Choose a complimentary color for the Deal background.
  • Image - choose an image to add detail to the header of your deal.
  • Allow Upgrades - if you are offering buy-ups on the lower-tier washes, you can choose whether or not the deal will offer these buy-up options to the user.
    • Kiosk default will follow the kiosk programming.
    • Yes will display any buy-ups programmed.
    • No will skip the buy-up page and take the user straight to the checkout page.
  • Auto Select - This allows you to auto select the item on Deal scan and move forward with the sale.
    • Kiosk default will follow the kiosk programming.
    • Yes will move forward with the chosen transaction.
    • No will put the deal credit on the door and wait for customer interaction.
  • Locations - select locations where a user can redeem this deal.
  • Terminals - a list of terminal IDs where thsi deal can be redeemed.
Edit/New Deal Popup

Promo Code Deals[edit | edit source]

About Promo Codes Definitions Screenshots

Promo Code Deals are deals that can only be claimed by app users who have access to a promo code you have created. When you first press the Promo Codes button, you will be taken to the Promo grid. Here you can see any promotions both expired and current. The Award name is the name of Deal as viewed on the Mobile App. Next you are shown the type of award and the start and end date. Clicking any of these headers in the grid arranges the information in either ascending or descending order.

Edit an existing Deal
To the far right of an existing listed Award (Deal) there is the Edit|Delete set of buttons. If you click on Delete you will remove the current Award/deal from the deals page and it will no longer be available for redemption. If you click on "Edit" you will open a pop up similar to the ones seen when creating a wash product or item. This window lets you change the settings of the current deal to better suit your needs. See the definitions list to the right for a complete list of definitions for the requested fields.

Create a new Deal
To the bottom left of the deal grid there is a "Add new Deal" button. If you click on "Add new Deal" you will be given a pop up window the same as above, except none of the values for the fields will be populated. Using the definitions list to the right, fill in the desired fields to create a deal that operates the way you wish. Remember that you can change an existing deal anytime.

Creating a Promo Code
  • Deal Name - The name of the Deal that Users will see.
  • Award Type - Choose one of the options below.
    • Item based Deals - Offer a deal where your customer can get a free wash item.
    • Transaction Dollar Discounts - Take a little bit off the price off any wash purchase.
    • Item Dollar Discounts - Reduce the cost of a specific wash item.
  • Award Value - If the award is a Item Dollar or Transaction discount, enter the value of that discount here.
  • Start Date - When should your users starts seeing this deal
  • End Date - When will this deal no longer be visible on the app.
  • Claim limit - The amount of times a user can put this deal in their wallet. This is a lifetime limit.
  • Expiration type - Choose one of the options below.
    • None - There is no expiration for this deal.
    • End Date - When the end date arrives the deal will disappear from the deals page AND the user wallet making it unredeemable.
    • Custom - Choose a specific amount of Years, Months, and Days before the deal will no longer be able to be redeemed.
    • Date - A hard date that the deal will no longer be redeemable.
  • Item - Only visible if you chose Item discount or Item for award type. Specify the item here.
  • Promo Code Name - This is the code word your users will type to gain access to your promotional deal.
  • Color - Choose a complimentary color for the Deal background.
  • Image - choose an image to add detail to the header of your deal.
  • Allow Upgrades - This gives you the option to override the Upgrade option on the kiosk.
  • Auto Select - This allows you to auto select the item on Deal scan and move forward with the sale.
  • Locations - select locations where a user can redeem this deal.
  • Terminals - a list of terminal IDs where this deal can be redeemed.
Edit/New Deal Popup

Notifications[edit | edit source]

About Notifications Examples Screenshots

Notifications are a great way to reach all your mobile app users at one time. This functions utilizing PUSH notifications which each user is asked to enable upon app usage. Notifications are a powerful marketing tool and can help you notify your users of changes at your wash, special deals, and a list of things usually reserved for pricey marketing plans. When you first open the notification page, you will see the top of the page is asking for the title and body of your new notification, followed by a simple send button that does what it says and sends your new notification out to your app users.

Title Tips

  • Make sure your titles are short and eye catchy.
  • Short titles do not get mutilated on various screens and can be the difference between being seen or being ignored.
  • This is the first thing your user will see in the message.
  • Ask yourself what would get your attention ?


Body Tips

  • Keep these short and to the point.
  • Think about what you like or dislike about notifications.
  • make sure to be location specific if you have multiple sites.
  • It is recommended not to exceed 4 notifications in a month.

Title Examples

  • You Have to See This !!
  • Open Now for Savings !
  • New Deals
  • Open To Save
  • What you need to know
  • Look inside for Savings
  • New Prices
  • Don't miss this
Notifications Screen

Loyalty Points[edit | edit source]

About Loyalty points Default Messages Screenshots

Loyalty points are a way to reward your app users for making purchases through the app at your site. These points can be awarded for in-app purchases such as App Wash purchases, AirPay purchases, and Wash Bundle purchases if you like. You can set the goal that your would like your users to reach before being able to claim a loyalty award of your choosing. The value of the points is based upon 1 Dollar being equal to 100 Points, so if the user must collect 10000 points to receive a loyalty award, then this would be $100 in purchases.

How to Create a Loyalty Award.


Creating an Award
Similar to making a wash product or Deal for the mobile app. You will see a grid with any existing awards available for Loyalty points. Only one award can be assigned to the loyalty award program at a time, however you can create multiple awards to alternate between them at different times of the year or etc. By default, Hamilton creates a default award based on your top wash. You can create a new one by clicking the "New Loyalty Point Award" button underneath the grid or you can simply click on "Edit" to the right of the award. The pop up window is similar to those you have seen elsewhere in Hosted Solutions, less information is required for the award though. Typical expiration tends to be set between 7 and 14 days to motivate your user to come in and use the award. The only other notable field here is SKU, which can be any unique word or combination of letters and numbers to easily identify the item. Don't forget a description letting your users know what they where just rewarded.

Loyalty Point Settings
Under this drop down you can choose which purchases your users are awarded for, as well as the point goal and image assigned to this award. By default, Hamilton checks App Was purchases and AirPay purchases as these occur at your full listed pricing. Giving users loyalty points for purchasing wash bundles is possible but optional. Our thought process to leaving this disabled by default is that your customers are already getting a great deal with a bundle. Pressing the Edit button will allow you to make changes to any of the settings in the panel. Set your point goal and the name for your award status. You can also set the image and color for the award, to give it the overall look and feel of your other products and deals. Once finished press save to complete these settings.

Loyalty point Description
This is the contextual information displayed on the Mobile app when someone clicks on the loyalty award link. We use some descriptive default text for this field. Clicking Edit will allow you to change this text to match any changes you may have made to the loyalty program. The important step here is to make sure to edit this text any time you make changes to the loyalty point program, this will help to ensure your users have all the current information when it comes to your plans.

Loyalty Point Notifications
This box allows you to edit the notification your users will receive through their mobile phone when they reach the loyalty goal. The subject box allows you to edit the header of the notification.This will send your user a notification that mentions them by full name and the award that is being given. Using our quick tags can save you typing and gives your users that feeling of being recognized. Check out Default wording to the right for an example.

Loyalty Point Email
Clicking 'Edit will allow you to enable or disable sending your user an email when they have reached the Loyalty award goal. Again, you can utilize Hamilton tags to personalize this message for each of your users, quickly and easily. See the message to the right for the default contents.

Loyalty Point Description

  • Earn points every time you make an in-app purchase and work your way towards a FREE [NAME THE AWARD WASH]! Every time you buy a wash or use AirPAY your loyalty tracker will update with a current points total. When you reach [ENTER YOUR GOAL LEVEL] points, the next wash is on us! You'll receive a notification of your reward, and can redeem it by going to My Wallet.


Loyalty Point Notifications

  • "You have earned a free wash!" works well in subject. In the Notification body you can enter a bit more information and even use tags to save yourself from writing unique messages to each user. for example "Thank You {FullName}. You have earned a free {KioskItemName}.


Loyalty Point Email

  • Hi { FirstName }! Thanks for your loyalty to Hamilton Car Wash! Please enjoy your next wash on us - just go to 'My Wallet' in the app to claim it. You can redeem your free { KioskItemName } any time in the next 14 days! Regards, the Hamilton Car Wash team.


Loyalty Points Settings Page

Wash Clubs[edit | edit source]

About Wash Clubs Features Screenshot

Wash Clubs provide an excellent alternative to Hamilton’s ExpressPass RFID system. The automated sign-up process for customers is fast, autonomous, and relieves your employees of the administrative work that comes with a typical RFID pass sign-up. Furthermore, the lack of a windshield tag makes it a great solution if your washes are not always attended. Wash Clubs are completely customizable - set the use period as unlimited, X washes per day, or X washes per month. Additional customization can be applied to specific user accounts. Once enrolled, customers simply tap ‘Wash Club’ on the home screen of your app to generate a unique, expiring code that they scan at the HTK/CTK, Gold Line, or Commander kiosk. When the code is verified as good in Hosted Solutions, the wash is typically vended within a few seconds.

Customers can cancel a Wash Club directly through the mobile app (Ver. 4.4.0 and up). Sign up for a Wash Club directly through a kiosk or through the app, and coming soon Wash Clubs will work with our LPR system. License Plate Recognition brings an added layer of security and ease to your Wash Clubs. Check the breakdown of features and configuration below for more details about how to set up a Wash Club.

  • Touchless Transactions
  • Managed Billing
  • Pre-Paid Subscription
  • User Management
  • Unlimited, Daily, or Monthly Plans
Wash Clubs via the Mobile App

Wash Club Settings[edit | edit source]

Configuring Wash Club Settings Definitions Screenshot

When you click on Wash Club Settings, The first thing you will see is the standard item grid. This grid displays the current wash clubs that are available to your customers through the mobile app. You will see the Name of the club, the kiosk item associated with that club and the sign up and monthly price. The next column you will see is the Active column, this tells you at a glance which Wash Clubs are visible on the app for purchase. The typical Edit|Delete buttons are at the far right. Deleting an existing Wash CLub can be tricky and sometimes the best action is to set it to inactive. If a wash club has subscribers, it cannot be deleted. Any Wash Club can be activated or inactivated at any time.

Editing an existing Wash Club
To the far right of the item grid, there is the Edit button. Clicking edit will open a new panel that looks alot like the product and deals panel. It is here that you can change any of the existing settings for this specific Wash Club. From changing the item details, to modifying the appearance of the Wash Club within the app. Choose the locations you wish your customers to be able to redeem the wash club, and make sure the correct wash item is being issued with the Wash Club.

Creating a new Wash Club
Under the wash club grid you will see a New Wash Club button. When this is clicked you will be presented with the same type of panel as the edit panel, except all the values for the wash club will be blank. You can choose to copy the Item Name and Item Details for your Wash Club directly from the kiosk item information. Simply check the boxes for "Use Item name" and "Use item Detail" unchecking these boxes will then allow you to make changes to the existing text without having to start from scratch. Your sign-up price can be lower than your monthly price to entice your customers and offer a first month discount for new members. As always youc an choose from a selection of complimentary colors and a vivid image to help distinguish this wash club from others.

  • WASH CLUB DETAILS - This allows you to describe your Wash Club and any details you feel your customer should be aware of.
  • WASH CLUB TERMS & CONDITIONS - These can be viewed by a user any time from the side menu, and are also shown to users signing up to the Wash Club.
  • WASH CLUB MESSAGES - If you have HTK/CTK or Commander kiosks, you can program custom messages for your Wash Club users.
    • Ex. Greet them by name on the touch screen, or leave a thank you message at the bottom of their receipt.


  • Wash Club Name - enter the name of your wash club.
  • Max Use Period
    • UNLIMITED: this lets a customer use the club an unlimited amount of times.
    • DAY: this lets a customer use the club X number of times per day.
    • MONTH: this lets a customer use the club X number of times per month.


  • App Scan Max Use Period
    • UNLIMITED: this lets a customer use the App pass an unlimited amount of times.
    • DAY: this lets a customer use the App Pass X number of times per day.
    • MONTH: this lets a customer use the App Pass X number of times per month.


  • App Scan Max Uses- set the number of times the App Pass can be used based on the App Scan Max Use Period.
    • Ex. if you want to only allow App Pass usage once per day, you would select DAY as the App Scan Max Use Period, and '1' as the Default Max Uses.


  • Default Pass Reuse Inhibit Time - this establishes how soon a pass may be reused after its last use. This setting is in minutes. Zero (0) means no restrictions.
  • Receipt Mode - this setting tells the kiosk whether or not to present a receipt for the current loyalty transaction.
    • Receipt Mode Values
      • Kiosk Default (the receipt prints using the kiosks current settings and rules)
      • Always
      • Ask
      • Never


  • Name- enter the name of your plan, for example Ultimate Wash Club.
  • Use Item Detail- select the checkbox to pull existing kiosk item detail over. Deselect if if you wish to edit the content.
  • Signup Price - you can set a lower Sign-Up price to entice users to join your club. This will default back to the standard club plan price from month 2 and beyond.
  • Color & Image - select the background color and image you would like to use for the club plan name.
  • Active - his is selected by default. To deactivate a club plan, simply deselect the checkbox.
  • Item - select the wash package that will correlate with the club.
  • SKU - this can remain blank.
  • Allow Upgrades - if enabled, this treats the award as a credit, which would allow the customer to upgrade their wash if they chose to.
  • Auto Select - if enabled, this will automatically take the customer to the checkout page. If you do not offer buy-ups, it will automatically vend the wash.
  • Locations - choose the locations the Wash Club can be used at.
  • Terminals - if you only want the Wash Club to work at a specific terminal(s), enter the terminal ID here.
Wash Club Settings Panel

Pause Accounts[edit | edit source]

About Pause Accounts Features Screenshot
  • When Loyalty Account Billing is turned OFF, ExpressPass and mobile Wash Club accounts will not be billed. ExpressPass and mobile Wash Clubs will also not be accepted at the car wash while billing is off.
  • When Loyalty Account Billing is turned back ON, accounts will resume billing on their normal billing day.
  • Global Account Pause
  • Just In case Feature
  • Easy two button function
The Wash Club Pause Accounts Page

Setup[edit | edit source]


Referral Program[edit | edit source]

About The Referral Program Benefits Screenshot

The Referral Program allows your users to invite friends and family members to download the app. Each user has a unique ‘Referral Code’ that they can share via text message, email, Facebook etc. When a friend (RECIPIENT) is sent a referral by an existing app user (REFERRER), they download the app and enter the Referral Code at sign-up. After their first purchase is made, they are automatically sent an award that is setup within Hosted Solutions. This can be a complimentary wash, an Item Dollar Discount, or a Transaction Dollar Discount.
The existing user will also receive an award of Loyalty Points (determined in Referral Settings) once the friend makes their first purchase. By offering both the Referrer and the Recipient ‘awards’, you can actively encourage users to market your car wash.


Merchant URL
To share your website or merchant site with the recipient, you will want to make sure your merchant URL is correct. To check this or make changes :

  1. . Click on the “Referral Program Settings” header
  2. . At the bottom of this settings panel, click on “EDIT”
  3. . Scroll down to the bottom field that says “Merchant URL”
  4. . You will see your current address now in that field.
  5. . You can change this to any location you wish and click on “SAVE”
  6. . Changes happen immediately.


Please Note :
REFERRAL PROGRAM REQUIRES APP VERSION 4.0.0 OR HIGHER

  • Existing Users are rewarded for sharing.
  • New Users are encouraged to sign up to get an award.
  • Your app is shared all over with reward based marketing.
  • Screenshot
    Referral Settings

Birthday Club[edit | edit source]

About Birthday Club Benefits Screenshot

The Birthday Club program is a great way to award you loyal customers who are registered through the app to a free wash of your choosing. The settings panel is much like the deals and products panel. You can create multiple Birthday Club awards but only one can be active at a time. a custom expiration and the ability to add an email or notification message or both, allows you to make the award both personal and at the same time create the sense of need for redemption before the free award expires.

  • Reward your App users on their Birthday
  • Make users feel remembered
  • Use notifications to get your customers attention
  • Use Email to craft a more personalized message to your user.
  • Screenshot
    Birthday Club Settings

AirPay Details[edit | edit source]

About AirPay Benefits Screenshot
AirPAY is a feature in the app that lets a user scan a secure, expiring QR code to activate an automatic or self-serve wash. The QR code is a visual representation of the credit card token your payment gateway assigns to a user, and functions just like a traditional credit card swipe. No set-up is required in Hosted Solutions for AirPAY to function. You can modify the welcome text/explanation for AirPAY by going to MOBILE APP > Setup > AirPAY.


If an app user wishes to use AirPAY, they must tap ‘AirPAY’ on the home screen or side menu. If they have not used it before, the screen will show an explanation on how it works. They will then be prompted to register a credit card in the app, before being given the option to use AirPAY. This setup process takes less than 60 seconds. For all AirPAY transactions, users receive an emailed receipt summarizing their charges after the service has completed.

  • If you are using the Loyalty Rewards Module in the app, it can be configured to allow a user to accumulate points for your program. When they purchase a wash using AirPAY, their spend is credited to their loyalty tracker.
  • If a user has claimed a deal (for example, $2 off the Ultimate Wash), they can scan their discount, and then pay for the remaining balance with AirPAY (as opposed to cash or credit card swipe). This speeds up the transaction process by making payment easier for the user.
  • AirPAY can also be used to activate Hamilton timers in self-serve bays when paired with a barcode reader. This is a cost-effective solution to retrofitting bays with EMV-compliant readers.
AirPay Details

Gift Email Details[edit | edit source]

About Gift Email Benefits Screenshot

This information directly populates the email being sent to non-users who are being sent gifts from your users. These fields provide a place to advertise your site name, a brief summary of why everyone should have your app, as well as links to your custom app on both the Google Play Store and the Apple App Store.

  • Personal Message attached to each Gift Email
  • Easy Access Links in the gift email to your App.
  • Easy advertising
  • Screenshot
    GIft Email Fields

Locations[edit | edit source]

About Setting Locations Benefits Screenshot

Your mobile app does not have to support every location you have. Perhaps your kiosks and washes are completely different at site B than Site A. Easily choose which locations are offered through your mobile app. Keep your products relevant and enable new locations with a check of a box. No more needing multiple apps for multiple locations.

  • Easy Check on/Check off
  • Quickly Enable Locations
  • One App for all your locations
Location Enabler

General Settings[edit | edit source]

The General Settings Benefits Screenshot

The general settings allows you to add new questions that are asked by your users or to change the terms and conditions. You can change the Email validation message and add contact details for user requests. This is fairly straightforward. The frequently asked questions are created by Hamilton Manufacturing based on common questions our customers have shared with us over the years. The opportunity to add more questions is always available to stay ahead of your customers. You are able to review and make changes to any of the App Terms and conditions which are also created by Hamilton to be as detailed and specific as possible in outlining the terms of app usage.

  • Easily change support information in the mobile App.
  • Updated FAQ contents at any time
  • Changes are made to the App instantly
  • Screenshot
    General Settings Panel